Shipping & Returns
PLEASE NOTE: Service Delays are expected, especially for international shipping due to COVID-19. Please see https://auspost.com.au/about-us/news-media/important-updates/coronavirus for updates regarding shipping delays.
FLAT RATE Shipping
Australia Standard Post - $5 Flat Rate - Orders are usually shipped within 3 business days. Delivery usually takes 2-7 working days
Australia Standard Post with Signature - $11 Flat Rate - Orders are usually shipped within 3 business days. Delivery usually takes 2-7 working days
Australia Express Post - $14 Flat Rate - Orders are usually shipped within 3 business days. Delivery usually takes 1-3 working days
International - $16 Flat Rate - Orders are usually shipped within 3 business days. Delivery usually takes 5-14 working days.
CUSTOMS & VAT FEES
If you are ordering from outside Australia, please be aware that you may have to pay customs fees and/or duties. These fees are set by your government and are the responsibility of the buyer. For more information, please contact your local customs office or postal service.
We have a 28 day refund and exchange policy. If you have changed your mind or received a faulty product, please make sure you let us know by emailing firstname.lastname@example.org within 28 days to ensure a prompt resolution of your refund or exchange. Be sure to include 'RETURNS' in the subject line along with your contact details, order number and reason for the return in the body of the email.
If you are making a return or exchange for any reason other than an error on our part, the shipping costs of your order cannot be refunded and you will be responsible for the cost of your return postage.
* Earrings and pierced ear cuffs cannot be returned for hygiene reasons.
* Digital products cannot be returned once the download link has been accessed.
* Craft supplies, patterns and kits cannot be returned if they have been opened.
* Sale items (if applicable) - only regular priced items may be refunded.
* Purchases using gift cards will be refunded with the issue of a new digital gift card which will be emailed only.
Please allow 10 working days for returns to be received and processed.
Please allow 5-10 working days for a refund to appear in your account. If it has been longer than 2 weeks please Contact Us and we will follow up your refund immediately.