FAQ

HOW CAN I PAY FOR MY ORDER?

Payment is done via Paypal or Shopify Payments/Stripe. For more information on Paypal, please visit the Paypal Website. For more information on Stripe, please visit the Stripe Website.

CAN I CHANGE MY ORDER?

We work hard to get your order in the post as soon as possible which means that we often cannot make amendments once your order has been processed. This includes shipping address, cart changes or combining or cancelling orders.

WHEN WILL MY ORDER BE SHIPPED?

All orders will be shipped within 5 business days of receipt of payment.

WHAT DOES SHIPPING COST?

For complete shipping information, check out our Shipping and Returns page for all the info you are after.

CUSTOMS & VAT FEES

If you are ordering from outside Australia, please be aware that you may have to pay customs fees and/or duties. These fees are set by your government and are the responsibility of the buyer. For more information, please contact your local customs office or postal service.

CAN I SUBMIT A DESIGN IDEA FOR A CARD EMBROIDERY KIT?

I am always working on new ideas for patterns and currently have a list of 300+ ideas that I would like to design which makes prioritising which one to do next quite a challenge. You can help me out by submitting your design requests here. There is NO OBLIGATION to buy, it just helps me decide which pattern to work on next, and means I can let you know when it is available for your consideration.